DDG: Bank Teller Prevents Customer From Getting Scammed Out Of Millions

Quick-thinking Australian bank teller Marlena Karbowski recently prevented a customer from falling victim to a costly scam. The customer came into a Southwest Sydney Westpac Bank branch wanting to cancel her home insurance, which raised suspicions for Karbowski. Sensing something was amiss, the teller invited her into her office for a chat where she learned the customer needed to send money overseas to her boyfriend, who she’d never met in person and claimed to be in jail. After a brief investigation, including a Google reverse image search of the boyfriend's photo, Karbowski confirmed her suspicions that it was a scam.

Moved by her own father's experience with online scams, the teller was determined to help the customer. She empathized with the woman and went with her to the police station to report the incident. Looking back on the incident, Karbowski says it’s important to recognize red flags and take action to protect others from falling prey to scams. Her proactive approach and compassion were instrumental in helping the vulnerable woman avoid an expensive scam.

Karbowski's intervention highlights the important role that people like bank employees can play in safeguarding customers from financial fraud. Her diligence and empathy saved the customer from potential financial ruin. She hopes that by sharing the story, it will raise awareness and encourage others to take steps to protect themselves, their loved ones, and others from falling victim to scams.

Source: 9 NEWS Australia