And America's Favorite Supermarket is...

posted by Kat - 

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Going to the supermarket can certainly be a chore, but there are  definitely some chains that make the experience of shopping for  groceries a pleasant one. A new report reveals exactly which ones are  earning high marks with customers.

According to the 2018 Temkin Experience Ratings, shoppers are  actually pretty happy with supermarkets in general. Overall, the  industry earns a 79%, which is considered “excellent,” and earns them  first place for customer experience across 20 industries. 

As for specific markets, Wegmans is by far the customer favorite,  earning an 86%, which not only puts them tops for supermarkets, but  gives them the highest score over all industries. H-E-B and Publix ties  for second with an 83%, and puts them at number seven for overall  customer experience.

As for the chains getting the worst customer experience grades,  Amazon Fresh earned the lowest score at 67%, with Whole Foods and  Hannaford not that much farther behind with 72%.

Top Ten Supermarkets For Customer Experience(click here to see the entire list)

  1. Wegmans: 86%
  2. H-E-B: 83%
  3. Publix: 83%
  4. Aldi: 82%
  5. Wawa Food Markets: 82%
  6. Trader Joe's: 81%
  7. ShopRite: 81%
  8. Save-a-lot: 80%
  9. Food Lion: 80%
  10. Meijer: 79%

Source: Business Journals

Kat

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